Frequently Asked Questions

## Posters

How do I get my poster printed?

You have several options to print your poster:

- iPhoto You can use the Kodak print service build into iPhoto. However, maximal paper sizes supported by the Kodak print service is differ from country to country. To get your poster size right, make sure to check this first.
- Internet based Services Use one of various internet base print services. The possibilities are endless. For example, it may be possible that you can print your images right from your Flick.com account.
- Local Printshop Put your poster image on a memory stick or burn it to a CD and let your local printshop print your poster.

In general you are free to use any print service you like.

What is the maximal poster size?

In the current version, Posterino uses your computers system memory to render the poster. In general, paper sizes of A1 or 30"x20" are no problem. If you need something larger, have a look at Changing the paper size under Layout Options in the online help.

However paper sizes of e.g. 50" x 100 feet are currently FAR out of the reach of Posterino.

Can I purchase an upgrade from Posterino 1 to Posterino 2 on the Mac App Store?

The short answer is: No.

The slightly longer answer goes like this: As a developer there is currently no way for us to setup something link a discount price. So, as much as we would love to give you the opportunity to purchase an upgrade on the Mac App Store, currently there is simply no way.

You are not the only one requesting this feature and we think this is not the last word spoken about this topic. And telling Apple that you like to see this feature in a future version of the Mac App Store should help too.

Why is it that updates of Posterino do not appear under 'Updates' on the Mac App Store?

Well, this problem is not as simple as it may look on the first glance.

The Mac App Store does display an application as "Installed" if it is found on your system no matter if you did purchase it on the Mac App Store or on the site of the developer.

However, the Mac App Store will update a software only if you did purchase the software on the Mac App Store! We would love to make this process more transparent but the App Store is developed by Apple. So, currently our hands are tied.

Hence, if you did purchase Posterino on our site, please use Check for Updates... from the Posterino menu to check for updates of Posterino.

You are not the only one requesting this feature and we think this is not the last word spoken about this topic. And telling Apple that you like to see this feature in a future version of the Mac App Store should help too.

<% end -%>

## Trouble Shooting

Why does a rendered document looks blurry when printed?

A document that looks good on screen and blurry when printed is in most cases the result of the wrong resolution (DPI) chosen for the document. A document made for printing needs at least 200 DPI to look good.

The reason for this problem may be that...

- ... the resolution (DPI) of the document is to low.
- ... the chosen paper size is smaller than the size of the document printed.
- ... the preview images generated by Aperture are to small (if you are using Aperture).

To solve the problem:

- Choose the Page Details command from the View menu to inspect the settings of your current document. Have a look at the document Resolution listed among the details. Is this what you expected?
- If necessary, change the resolution of your current document using the Scale... command from the Poster menu.
- Make sure to choose the right Paper Size while you create a new document from a template. To create customized paper sizes, have a look at the Paper Size preferences (under Posterino > Preferences...).

Why does an Aperture project not show up in the Posterino Image Picker?

The reason for this problem may be that...

- ... you did switch off preview image generation for that particular Aperture project.

To solve the problem:

- Switch on preview image generation for that Aperture project.

Why does a postcard document gets no postmark when emailed?

The reason for this problem may be that...

- ... your document needs a postage stamp object.
- ... postmarking preferences are switched off.

To solve the problem:

- Add a postage stamp object to your document.
- Go to Posterino > Preferences... > Postmark and check the Stamp postcards with this postmark option.

## License & Activation

These topics are not relevant if you purchased Posterino on the Mac App Store!

How do I activate Posterino?

To activate Posterino:

1. Make sure you are using the latest version of Posterino.
2. Start Posterino
3. Choose Register Posterino... from the Posterino menu to open the license dialog:
4. Press the Activate... button. A sheet will appear holding edit fields for your e-mail address and the activation code:
5. Enter the e-mail address you used to purchase Posterino and your activation code into the edit field exactly as it is shown in your license mail without any additional symbols:
6. Press the Activate button. Posterino will now download and install your license. You need access to the internet to activate Posterino.

If you should have problems activating Posterino please contact us.

How do I retrieve a lost license?

To retrieve a lost license go to our support page and use the Lost Your License? form.

I did not receive my license, what next?

In 99.9% of all circumstances we did sent out your license. Really. So please proceed as follows:

1. Check your spam filter for mail from support@zykloid.com and a subject line like Posterino License for...
2. If you can't find your license in the spam filter, go to our support page and use the Lost Your License? form to re-send your license.
3. If you did not receive the re-send license either, please use our contact form to get in touch with us.
4. If it appears as if we don't reply on your request, please consider using an alternative e-mail address. Bouncing mail happens far more often than you may think ;-)

How do I get rid of the "Posterino Demo" watermark?

The words 'Posterino Demo' are inscribed in large friendly red letters on top of your rendered image. To get rid of this simply follow these steps:

1. Buy a Posterino license.
2. Make sure your Posterino license is properly installed. To do this, alternatively activate Posterino using your activation code or install your license file.

How do I install a Posterino license file?

Installing the license file by hand is an alternative approach to downloading the license file using the product activation method described above. You need a Posterino license file for this task (a file ending in `.policense`).

To install your Posterino license:

1. Start Posterino
2. Choose License... from the Posterino menu to open the license dialog:
3. Drop your license file onto the dialog:

Where is my license file?

Your license is placed in this folder:

`~/Library/Application Support/Posterino/`

The '~' character denotes your home folder.

## General Questions

Why the name 'Posterino'?

The name derives from this simple equation:

How do I move Posterino to a new OS or a different Mac?

To preserve your templates and preferences, you need to copy the following file and folder:

- Prefs: `~/Library/Preferences/com.zykloid.Posterino.plist`
- Data: `~/Library/Application Support/Posterino/`

The '~' character denotes your home folder.

Is there a MS Windows version of Posterino?

No. And currently we have no plans to create a version for MS Windows.